Company Policies and FAQ’s

  • Our season runs on an 8-month schedule and payments are due on the 1st of each month. Tuition is calculated as a single comprehensive fee for the entire season and is divided into 8 equal monthly installments for your convenience. Please note that these installments do not reflect the number of classes held in any individual month. Tuition is calculated with holidays and breaks in mind!

  • We offer a 10% discount for each additional sibling enrolled. The student in the highest-level class is designated as the primary student, with the discount applied to all subsequent siblings.

  • To help you manage your payments, we offer two payment methods:

    • ACH (Direct Bank Transfer): No service charges apply. We highly recommend this option to save on processing fees.

    • Credit Card Payments: Transactions made via credit card will incur a processing service charge at the time of payment.

  • Monthly Withdrawal & Notice Deadline

    • Monthly Notice: To withdraw from any standard class, written notice must be submitted to our office by the 20th of the preceding month (e.g., to withdraw for November, written notice must be received by October 20th).

    • Late Notice: If notice is received after the 20th, your account will automatically be billed and responsible for the following month's tuition installment.

    • Initial tuition payments are non-refundable one the term begins, as those funds reserve the spot and cover administrative and class setup costs.

    Final Season Cut-off Dates

    To ensure our instructors, casts, and productions are fully prepared for final performances, we enforce strict final cut-off dates for all roster changes:

    • Regular Classes (Final Cut-off: February 15th)

      • Students may add/drop from regular classes up until February 15th.

      • After February 15th, all rosters are locked so classes can prepare for their show. No drops or adds will be accepted after this date.

    • Glo Mainstage Productions (Final Cut-off: January 1st)

      • Due to casting commitments, show licensing, and intense rehearsal schedules, January 1st is the final date to add or withdraw from Mainstage.

      • After January 1st:

        • No new enrollments are accepted.

        • No withdrawals are permitted, and families remain responsible for all remaining tuition installments through the end of the production cycle.

  • Camp Drop Policy & Refunds

    We understand that plans change! Because staffing, space rental, and materials (including T-shirts and supplies) are secured well in advance based on enrollment, we adhere to the following cancellation policy:

    • 30+ Days Before Camp Starts: Full 100% refund.

    • 14 to 29 Days Before Camp Starts: 90% refund (10% covers non-refundable supply, shirt, and administrative costs).

    • Less Than 14 Days Before Camp Starts: 50% refund (or 100% credit toward a future session).

    • 7 Days or Less / Week Of Camp: No refunds or credits once camp week begins or within 7 days of the start date.

    Medical / Emergency Exception: If a student cannot attend due to a documented medical emergency, please reach out to us directly so we can work with you.

    Camp Add Policy

    Students may enroll in camp up to 2 weeks before it begins. After this deadline, please contact our office at glotheatercompany@gmail.com to inquire about joining the camp.

  • For all performers participating in Mainstage Productions, a $50 Materials and Production Fee will be charged to your account on April 1st.

    • This fee directly covers the essential costs of student scripts, set design and construction, props, and venue rental charges.

  • We understand that schedule conflicts and illnesses happen! If a student misses a scheduled class, they are eligible for a make-up option:

    • Students may attend an alternative, age-appropriate class or camp either free of charge or at a designated discount, subject to availability.

    • Please contact the front desk to arrange and schedule all make-up sessions in advance.